We are Red Hawk Group Limited, a business specialising in energy purchasing and management solutions. Contained within this Policy, Red Hawk Group Limited is referred to as “we”, “us” and “our”. This Policy has been created to outline our privacy and cookies policy in relation to personal data we collect from visitors to our website, https://www.redhawkgroup.co.uk/ (the “Website”) and those who use the services of Red Hawk Group Limited.
We respect the privacy of each person and this Policy outlines how we protect the personal data collected from those who visit our website or those who use the services of Red Hawk Group Limited.
This policy may be updated at any given time, if this is the case then you can find a new version on our website or we can notify you of any changes via email if you’ve requested for us to keep in touch via email.
This policy was last updated on 17th January 2023.
What data do we collect?
Red Hawk Group Limited collects the following data:
- Personal identification information such as name, company name, email address, phone number.
- As we are an energy management specialist we will also store information that we collect from suppliers should you use our services, these include meter details, historical data such as HHD and annual consumptions, contracts, LOA’s, bills etc.
How do we collect your data?
You directly provide Red Hawk Group Limited with most of the data we collect. We collect data and process data when you:
- When you use Red Hawk Group Limited for any of our products or services.
- Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
- Use or view our website via your browser’s cookies.
- Complete one of our non-committal Letter of Authority’s
How will we use your data?
Red Hawk Group Limited collects your data so that we can:
- Process contracts and manage your account should you use our services.
- Keep in touch via phone or email with any changes within the industry that may have an impact on your services.
When Red Hawk Group Limited processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
How do we store your data?
Red Hawk Group Limited securely stores your data at our Red Hawk Group offices based in the North East and North West of England.
Red Hawk Group Limited will only retain your personal data for as long as necessary to fulfil the reasons we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. You have the right to ask us to remove your data at any given time should this be required.
Marketing
Red Hawk Group Limited would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Red Hawk Group Limited from contacting you for marketing .
If you no longer wish to be contacted for marketing purposes, please contact us and we can remove you.
What are your data protection rights?
Red Hawk Group Limited would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request us for copies of your personal data.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request Red Hawk Group Limited to complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Red Hawk Group Limited’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:
Call us at: 01642 343405
Or write to us: info@redhawkgroup.co.uk | Red Hawk Group Limited, Biz Hub Tees Valley, Belasis Hall Technology Park, Coxwold Way, Billingham, TS23 4EA
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
For further information, visit allaboutcookies.org.
How do we use cookies?
Red Hawk Group Limited uses cookies in a range of ways to improve your experience on our website, including:
- Keeping you signed in
- Understanding how you use our website
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
- Functionality – Red Hawk Group Limited uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
- Advertising – Red Hawk Group Limited uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Red Hawk Group Limited sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
The Red Hawk Group Limited website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Red Hawk Group Limited keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 17th January 2023.
How to contact us
If you have any questions about Red Hawk Group Limited’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: info@redhawkgroup.co.uk
Call us: 01642 343405
Or write to us at: Red Hawk Group Limited, Biz Hub Tees Valley, Belasis Hall Technology Park, Coxwold Way, Billingham, TS23 4EA
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Red Hawk Group Limited has not addressed your concern in a satisfactory manner, you have the right to contact the ombudsman.
Email: enquiry@ombudsman-services.org
Phone : 0330 440 1624
Post: Ombudsman Services: Energy, P.O. Box 966, Warrington, WA4 9DF
